Vip Account Manager (Córdoba)

About the CompanyWe are B2Spin, and we are dedicated to delivering the best Free-to-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. We are not looking to just be part of the industry, but to revolutionize it. The RoleAs a VIP Account Manager, you will be the commercial and relationship owner for a portfolio of our highest-value players. This is a proactive, revenue-focused role where success is measured by retention, engagement, and lifetime value growth. This role requires a high level of trust, autonomy, and professionalism, including the opportunity to represent the business in face-to-face interactions with VIP players. You will build trusted, long-term relationships with VIP players, identify opportunities to upsell and cross-sell, and deliver personalized experiences that drive loyalty, satisfaction, and sustainable revenue. What You Will Be Doing
- Own and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact
- Build deep, long-term relationships by understanding each VIP's preferences, behaviours, motivations, and expectations
- Maintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate
- Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value
- Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends
- Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences
- Deliver tailored, high-touch VIP experiences that go beyond standard customer service
- Re-engage declining or inactive VIPs using targeted retention strategies
- Collaborate closely with intern Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qkrda