Expert Customer Success Manager (Ituzaingó)

OverviewGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together. Shape how leading enterprises in Argentina realize measurable business value from their customer experience investments. Key Responsibilities
- Own a portfolio of strategic and enterprise accounts, driving adoption, retention, and expansion outcomes
- Build and influence C level relationships to align customer experience strategy with business priorities
- Develop and execute customer success plans that deliver measurable value realization and KPI achievement
- Lead executive business reviews that demonstrate ROI, performance insights, and growth opportunities
- Identify and drive cross sell and up sell initiatives that increase account value and long‑term revenue
- Partner with sales, professional services, onboarding, and renewals teams to deliver aligned customer outcomes
- Manage escalations proactively, ensuring resolution and strengthening long term customer trust
- Drive customer advocacy by enabling success stories, references, and long‑term partnerships

Required Qualifications
- 10 to 12 or more years of experience in customer success, sales, or account management within SaaS, CX, or technology environments
- Strong experience managing enterprise or strategic accounts within Argentina
- Proven track record of driving revenue growth within existing customer portfolios
- Solid understanding of contact center, CCaaS, and broader customer experience ecosystems
- Experience Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qkhyt