Guesty Expert (Burzaco)

Guest Experience Specialist (Vacation Rental)Role Overview On behalf of our client, a premier property management company specializing in high-end vacation rentals, we are seeking a tech-savvy and hospitality-driven Guest Experience Specialist . In this role, you will act as the digital concierge and the primary point of contact for our client's guests, managing the entire lifecycle from pre-booking inquiries to post-stay reviews. Prior hands-on experience utilizing Guesty (PMS) is strictly required , as you will step in on day one to manage their unified inbox, multi-calendar, and automation workflows. Key Responsibilities 1. 5-Star Guest Relations & Communication Guesty Unified Inbox Management: Monitor and respond to all incoming guest inquiries, booking requests, and in-stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client’s Guesty dashboard. The Digital Concierge: Ensure Guesty automated messages are triggering correctly, send manual check-in/check-out instructions when needed, and provide curated local recommendations. Issue Resolution: Act as the first line of defense for in-stay guest issues (e.g., tech troubleshooting, amenity questions), resolving complaints with empathy, speed, and professionalism. Review Acquisition: Leverage Guesty’s review tools to drive 5-star reviews and professionally respond to guest feedback on behalf of our client's brand. System Operations: Utilize the Guesty multi-calendar daily to monitor reservations, manage custom fields, adjust guest folios, and ensure data accuracy. Smart Tech Integrations: Monitor connected smart locks, noise decibel monitors, and smart thermostats integrated with the Guesty dashboard to ensure property compliance and guest security. Channel Integrity: Monitor calendar syncing within Guesty to prevent double-bookings or communication gaps across platforms. 3. Operations & Turnover Logistics Field Team Coordination: Coordinate with our client's local housekeeping and ma Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q9mry