Access Management Analyst –Support (Burzaco)

Role PurposeProvide first line support for access management requests and incidents, ensuring timely, accurate, and policy‑compliant access provisioning while adhering to lean principles and standardized processes. Flag inconsistencies when meeting on process or documents when providing support to L2 & L3 for review and correction if needed. Maintain SLA levels as per given objectives within a delimited scope. Key Responsibilities
- Manage access requests (create, modify, remove)
- Execute Joiner / Mover / Leaver (JML) processes
- Perform identity verification
- Handle basic incidents and service requests
- Follow SOPs and elevate complex issues to L2/L3
- Maintain accurate ticket documentation (ServiceNow)
- Ensure SLA compliance
- Support audits and identify process improvements

Requirements
- Basic knowledge of IAM concepts
- Experience with ServiceNow (or similar)
- SAP authorizations (nice to have)
- Strong attention to detail and communication skills
- Advanced English (mandatory)
- ITIL Foundation (preferred)

Values
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

BenefitsAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qb6ck