Concierge Manager Position (Burzaco)

Concierge Manager | Remote | Luxury Travel LeadershipAbout AscendAscend helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world. Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication. The RoleWe're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You'll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You'll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable. What you'll do: Lead and Develop Your Team
- Manage 3-4 Team Leads across all concierge functions
- Provide daily coaching, feedback, and support to develop their judgment and leadership
- Build a culture where ownership, precision, and empathy are balanced with speed and quality
- Conduct regular reviews to support team member growth and performance

Own Shift Operations
- Direct all client-facing operations during your shift with real-time decision-making
- Allocate resources, manage escalations, and resolve complex issues with calm confidence
- Ensure seamless handovers between shifts- nothing falls through the cracks
- Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management

Deliver Exceptional Client Experie Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qat4h