Enterprise Customer Success Manager — Mobile Security …, Burzaco

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real‑time, on‑device world‑class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award‑winning machine‑learning based engine protects against device, network, phishing and application attacks for iOS, Android and Windows devices, using a non‑intrusive approach to always protect privacy of users.

LOCATION: Brazil (Candidate will travel regionally as required for customer meetings)

Responsibilities
- Account Management – Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams.
- Drive Product Adoption & Demonstrate Business Value – Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
- Product & Domain Expertise – Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. Includes basic technical skillset to understand architecture and ability to extract & interpret underlying business data.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
- Customer Advocacy – Gather Customer’s feedback about products, their use‑cases and channel them effectively to drive product capabilities.
- Customer Onboarding – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.

Qualifications
- B.S. in Computer Science or an equivalent engineering degree.
- 10+ years of experience working with enterprise software solutions; startup experience desirable.
- 5+ years experience in customer success roles, preferably with security companies, managing Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q8pbg