Technical Product Support Engineer (Burzaco)

About Telnyx

Technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications. We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team. Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry‑shaping company while growing their own skills and careers.

The working hours are 9am-6pm CST Monday to Friday

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will
- Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues.
- Replicate API issues reported by customers using Postman and either solve or elevate said issues to the appropriate teams.
- Analyze T.30 (pass‑through fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues.
- Run live packet captures from cloud servers on the Linux terminal usi Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q621l