Sr Tech Customer Success Analyst (Buenos Aires)

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators across the drug development and commercialization continuum to navigate complexity and deliver value to customers. Job Responsibilities
- Provide analysis and insight to operational and business development teams supporting the use of Syneos technology solutions across multiple business units (clinical, commercial, etc.).
- Identify and share emerging customer (internal and external) needs to ensure alignment of current solutions.
- Support the implementation of technology‑product strategies to drive business growth and operational excellence.
- Build and maintain relationships with internal technology product users and external customers to facilitate product‑driven value.
- Analyze market trends and customer feedback to inform strategic decision‑making.
- Collaborate with product teams to support training and onboarding of product users.
- Drive communication with internal and external product users, ensuring a clear pathway to product teams and streamlining issue resolution.
- Review customer feedback and requirements to provide feedback to product teams.
- Track and report on customer success, ROI, and KPI tracking initiatives related to products for internal and external usage.
- Collaborate with other teams to onboard new products and services that benefit business growth.
- Mentor and coach junior level team members as needed.
- Participate in day‑to‑day business discussions with key stakeholders and customers to capture and translate requirements into user stories and functional specifications.
- Work with internal development teams on new business initiatives, translating requirements and actively participating in the Software Development Life Cycle (SDLC).
- Support the technical development of reporting, data, and integration requirements.
- Provide support to application build teams, including troubleshooting and debugging.
- Partner with customers and stakeholders on clear expectations for project delivery, including defined requirements, scope alignment, and ongoing validation of deliverables.
- Collaborate with quality engineering teams to define test scenarios and assist in testing software applications; facilitate User Acceptance Testing (UAT).
- Ensure that products and applications in development meet the needs of end‑business users and respond to user queries.
- Perform data analysis, testing, and reporting, locating issues before they arise and ensuring traceability to initial requirements and business goals.
- Facilitate communication between technical teams and non‑technical business stakeholders to ensure alignment and clarity.
- Incorporate usability and user interface considerations when designing systems.
- Communicate in a clear, concise manner and translate requirements depending on the audience.
- Collaborate with offshore and onsite teams on product and business use cases.
- Identify and document emerging business requirements; question business partner and knowledge worker preferences to identify unique value drivers.
- Prioritize business line and enterprise demands; accurately translate business requirements into functionality; manage requirements to meet performance expectations.
- Understand industry‑specific trends, articulate benefits in business language, and accurately measure the contribution of IT projects to business value.
- Manage ambiguity, create accurate project effort estimates, and quantify project‑specific risks through the development lifecycle.
- Lead change projects and work directly with vendors and internal partners to drive improvements.
- Guide team decision making and provide business partners with an accurate view of challenges and solutions. Qualifications
- Bachelor’s degree in Business, Life Sciences, or Technology, or equivalent experience.
- 3–4 years of Business Analyst experience in a technology‑focused environment.
- Experience as a Salesforce Business Analyst or working within Salesforce ecosystems (e.g., Service Cloud, Health Cloud, or similar platforms).
- Strong understanding of Software Development Life Cycle (SDLC) and Agile methodologies.
- Experience working closely with software development teams on delivery and enhancements.
- Experience with data, analytics, and technology solutions within Life Sciences or Healthcare environments.
- Strong analytical skills and proficiency in data analysis and reporting tools.
- Experience facilitating UAT and supporting end‑to‑end testing cycles.
- Ability to work collaboratively with cross‑functional, offshore, and onsite teams.
- Excellent communication and presentation skills. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered. Further, nothing contained herein should be construed to create an employment contract. This language is intended to fully comply with all obligations imposed by the legislation of each country in which Syneos Health operates, including the implementation of the EU Equality Directive and the Americans with Disabilities Act. Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, sexual orientation, protected veteran status, disability, or other legally protected status and will not be discriminated against. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qlwpq