Customer Service Representative (Buenos Aires)

Job Summary: IFF is a general leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. The Customer Service Representative acts as a key link between customers, sales, and operations, ensuring seamless order management and high‑quality service delivery. This role requires strong analytical skills, customer focus, and deep understanding of products and processes to effectively support customer needs. Where You’ll Make a Difference
- Receive and process customer orders, ensuring accuracy, completeness, and timely execution
- Manage customer inquiries and complaints, providing effective and professional resolutions
- Maintain ongoing relationships with assigned customers and internal sales teams
- Act as a key communication bridge between customers, sales, and operations
- Monitor order status and proactively address potential issues or delays
- Apply knowledge of product portfolio, availability, and logistics constraints to support decision‑making
- Ensure compliance with internal processes, service levels, and customer expectations
- Support continuous improvement initiatives to enhance service efficiency and customer satisfaction What Makes You the Right Fit
- Previous experience in Customer Service, Order Management or Supply Chain roles
- Strong communication skills with the ability to manage internal and external stakeholders
- High level of attention to detail and problem‑solving capabilities
- Ability to prioritize tasks and manage multiple requests simultaneously
- Customer‑oriented mindset with strong interpersonal skills
- Analytical thinking and sound judgment in handling complex situations
- Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools How Would You Stand Out
- Experience working in a multinational or shared service environment
- Knowledge of flavors, fragrances, food ingredients, or related industries
- Familiarity with order‑to‑cash processes
- Advanced Excel or data analysis skills We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qlo81