Customer Support Specialist (Buenos Aires)

Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in‑house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost‑effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively. The RoleAs a Customer Support Specialist, you'll be a critical member of our Customer Support team, serving as a subject matter expert and trusted resource for our customers. You'll troubleshoot complex technical issues, guide customers through platform configuration, and collaborate cross‑functionally to ensure customer success with ZenGRC. This role requires both strong technical aptitude and excellent customer communication skills. You'll handle everything from user education to sophisticated technical troubleshooting, while also contributing to knowledge base improvements, process optimization, and strategic support initiatives. What You'll Do:
- Respond to customer support tickets and in‑application chat requests with technical expertise, empathy, and a solutions‑oriented approach
- Troubleshoot technical issues, including platform configuration, integrations, data problems, and system behavior
- Conduct screen‑share sessions with customers to diagnose issues and provide hands‑on guidance
- Create and manage bug tickets and feature requests, working closely with Engineering and Product teams
- Handle service requests, including CSV data uploads to customer instances and other technical configurations
- Document solutions and create knowledge base articles to improve customer self‑service Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qkj14