Sr Tech Customer Success Analyst (Buenos Aires)

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators across the drug development and commercialization continuum to navigate complexity and deliver value to customers.

Job Responsibilities
- Provide analysis and insight to operational and business development teams supporting the use of Syneos technology solutions across multiple business units (clinical, commercial, etc.).
- Identify and share emerging customer (internal and external) needs to ensure alignment of current solutions.
- Support the implementation of technology‑product strategies to drive business growth and operational excellence.
- Build and maintain relationships with internal technology product users and external customers to facilitate product‑driven value.
- Analyze market trends and customer feedback to inform strategic decision‑making.
- Collaborate with product teams to support training and onboarding of product users.
- Drive communication with internal and external product users, ensuring a clear pathway to product teams and streamlining issue resolution.
- Review customer feedback and requirements to provide feedback to product teams.
- Track and report on customer success, ROI, and KPI tracking initiatives related to products for internal and external usage.
- Collaborate with other teams to onboard new products and services that benefit business growth.
- Mentor and coach junior level team members as needed.
- Participate in day‑to‑day business discussions with key stakeholders and customers to capture and translate requirements into user stories and functional specifications.
- Work with internal development teams on new business initiatives, translating requirements and actively participating in the Software Development Life Cycle (SDLC).
- Support the technical development of reporting, data, and integration requirements.
- Provide support to application build teams, including troubleshooting a Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qkhgj