Credit Holds Disputes Analyst (Buenos Aires)

Role Summary Serves as the primary point of resolution for credit hold cases within the Order-to-Cash Resolution (OTC-R) organization. Responsible for assembling account exposure details, aging, and payment history; reconciling invoices and unapplied cash; and determining whether holds can be released within established credit policy guidelines. Performs targeted outreach to customers and commercial stakeholders for payment confirmation or required documentation. Requires foundational credit knowledge, sound judgment, and professional communication skills to balance revenue enablement with financial risk controls. Key Responsibilities Credit Hold Case Management
- Pull credit hold details and account data from ERP systems.
- Review account exposure, aging, unapplied cash, and payment history.
- Compare invoices, payments, and credit indicators to determine release eligibility.
- Release holds within delegated authority when policy criteria are met.

Risk Assessment & Policy Application
- Interpret account history and payment activity to assess financial risk indicators.
- Apply credit policy guidelines consistently and document rationale for decisions.
- Identify patterns of late payment, disputes, or exposure concerns and flag risks to leadership.
- Escalate high-risk or policy-exception cases appropriately.

Customer & Commercial Communication
- Contact customers for remittance details, documentation, or clarification on payment timing.
- Communicate hold status and release decisions clearly to Sales and Order Management stakeholders.
- Select appropriate outreach approach for time-sensitive or sensitive cases.
- Support revenue continuity while maintaining policy compliance.

Documentation & Continuous Improvement
- Maintain accurate case records for audit and trending purposes.
- Ensure system updates are completed promptly following hold decisions.
- Identify recurring hold triggers and recommend upstream improvements.
- Participate in ongoing learning related Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qhzt6