AI Automation Specialist, Customer Experience (Buenos Aires)

Description About Us Hyprwork is a fast-growing operator of direct-to-consumer brands in health and wellness. Our flagship brand, Rejuvacare, has scaled 12x in a single year to nearly 150 people across 15+ countries. We ship primarily to the United States and serve hundreds of thousands of customers who trust us with their health. Every customer interaction is a brand moment, and we are building the AI infrastructure to make every one of those moments better, faster, and more consistent.

The Role This is not a customer service role with AI sprinkled on top. This is a technical role for someone who builds, ships, and iterates on AI-powered systems, and whose domain happens to be customer experience. Hyprwork's CX operation serves a large and growing customer base across email, phone, and chat channels. The current setup runs on Richpanel and Aircall, supported by a team of human agents. The problem is efficiency: resolution times are too long, containment rates are too low, and the team cannot scale linearly with customer growth. The solution is an AI-first CX layer that handles routine interactions autonomously, routes complex cases intelligently, and gives human agents the tools to resolve issues faster when they do step in.

You will design, build, and maintain the AI automation layer that powers this transformation. That means writing and tuning the prompts that drive AI agents, building evaluation frameworks to catch failures before customers do, managing integrations between Claude, Richpanel, and Aircall, and translating CX performance data into system improvements. You work alongside the AI Technical Manager and partner closely with the CX operations team, but your output is technical: prompts, workflows, integrations, evals, and automation logic.

This role exists because the CX team needs to get dramatically more efficient, and the path to that efficiency runs through AI and automation, not through hiring more agents.

What You Will Own

AI Agent Design an Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qhzii