Customer Service Specialist (English Speaker) (Buenos Aires)

**About Us**

We created Capital Placement over 10 years ago as a platform to simplify international internships for university students and recent graduates looking for integral work experience. Today, we provide our customers with opportunities to intern in some of the most exciting cities in the world, including but not limited to, London, New York and Singapore.

**Role Responsibilities**

Initial Engagement & Shortlisting
- Conduct Quality Assurance (QA) checks to ensure the selection process adheres to high standards and fairness.
- Manage administrative tasks required in the recruitment process, ensuring all paperwork and digital records are accurately maintained and processed.

Data Management & Analysis
- Update customer data trackers, analyse, and share trends with recruitment, placement, and marketing teams.

Post-Selection Support & Team Collaboration
- Support other team members when necessary.

**Requirements**:

- Prior experience in a Recruitment or customer-facing role would be preferential.
- Ability to handle diverse/international customers.
- Excellent English communication skills.
- Excellent negotiation and problem-solving skills.
- Multi-tasking abilities.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Ability to work UK hours.
- A hard-working individual who thrives in busy environments.

**Benefits**:

- Competitive salary 400 to 500 USD (pegged to GBP)
- Working Remotely
- Private health insurance
- 28 days holiday time per annum
- Work-from-home budget
- Learning and development budget
- Opportunities to travel abroad
- Significant potential to grow in the role and take on more responsibility

**Interview process**
- Eligibility: Make sure you meet the requirements outlined in the job description.
- Round 1: A 15-minute Intro call to assess your background and suitability for the role and answer your questions.
- Round 2: A 45-90 minute interview with two team members evaluating your expertise and experience related to the role.
- Task Assessment: Complete a task relevant to the Customer Experience Associate role, showcasing your skills and problem-solving abilities.
- Cultural Fit Interview: A 45-90 minute conversation focused on cultural fit, value alignment, and team compatibility.
- Final Round: An in-depth discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.

**Salary**: $338,700.00
- $465,712.00 per month

Application Question(s):

- Considering our current salary range of 450 to 550 USD per month (based on relevant experience), what are your monthly salary expectations?

**Language**:

- English (required) Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qbm4r