Customer Coordinator (Buenos Aires)

Team Overview And Job Responsibilities We are looking for a proactive, detail-oriented, and committed professional to join our team as a Customer Service Coordinator at our La Rosa plant, located in Mataderos, Buenos Aires. This role is key to leading the after‑sales service area, ensuring a positive experience for both internal and external customers through the efficient management of claims, orders, and requests. Main Responsibilities
- Supervise and develop the after‑sales analyst team, fostering a culture of service excellence.
- Design and implement after‑sales service strategies aligned with Supply Chain management objectives.
- Monitor and ensure proper management of orders, claims, debit/credit notes, and special requests.
- Coordinate with Pre‑Sales, Sales, R&D;, Production, Quality, Administration, and Finance teams to ensure customer satisfaction and on‑time delivery performance.
- Analizar indicadores de desempeño (nivel de servicio, satisfacción del cliente, no conformidades) y proponer acciones de mejora.
- Participar activamente en proyectos estratégicos orientados a mejorar la experiencia del cliente y fortalecer las relaciones comerciales.
- Liderar iniciativas de desarrollo de clientes en coordinación con Ventas y Pre‑Ventas.
- Apoyar procesos de negociación con clientes, dentro de los límites de autonomía definidos, asegurando la coordinación con el área de Ventas para acuerdos específicos.
- Asegurar el cumplimiento de políticas, procedimientos e instructivos de los Sistemas de Gestión (ISO ****, *****, *****, *****). Desired Qualifications
- Education: University degree or advanced studies in Engineering, Supply Chain, or related fields (mandatory).
- Language: Advanced English proficiency (mandatory).
- At least 5 years of experience in similar roles, with a proven background in team leadership and after‑sales process management within corporate environments.
- Experience working across different business units is considered an asset.
- Proficiency in SAP and CRM tools.
- Advanced knowledge of Excel and data analysis.
- Strong analytical skills, organizational abilities, and attention to detail.
- Excellent communication and collaboration skills to work effectively with multidisciplinary teams. Equal Employment Opportunity Prysmian is an Equal Opportunity Employer. All persons will be considered for employment without regard to race, ethnicity, religion, nationality, origin, citizenship status, socio‑economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of the business. #J-*****-Ljbffr #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qg9b8