Customer Services Executive (Buenos Aires)

Role Overview As a Customer Services Executive, you will support cruise clients and liaise with a wide range of suppliers to manage bookings, amendments, and client requests. Your role is key in ensuring a smooth, accurate, and high-quality customer experience throughout the customer journey.

Key Responsibilities
- Managing daily client communications via phone and email
- Handling amendments across flights, transfers, hotels, and cruise bookings
- Reviewing all documentation to ensure accuracy and completeness
- Supporting the Customer Care Manager and Sales Manager with day-to-day activities
- Driving customer satisfaction through proactive service and problem‑solving
- Gathering and utilizing customer feedback to improve service delivery
- Collaborating with Sales, Operations, and Marketing teams to enhance the overall customer experience
- Assisting with website updates and administrative tasks, including billing and document management

Key Requirements
- Fluent English (essential): Exceptional written and verbal communication skills are required, with a strong ability to engage professionally with clients
- Proven customer service experience (essential): Previous experience in a customer-facing role is a must
- Strong initiative: Ability to work independently, take ownership of tasks, and proactively identify solutions
- Quick thinking: Comfortable working in a fast‑paced environment and able to think on your feet when handling client requests or issues
- High attention to detail and organisational skills

Hours of Work The standard working week consists of 40 hours. Shifts will start between 7:00 AM and 8:00 AM Pacific Time, with all work completed by 6:00 PM Pacific Time.

Location This is a remote, work‑from‑home position. Occasional, pre‑approved travel may be required.

Quality of Work You are expected to perform your duties efficiently and professionally, in line with company policies, procedures, and quality standards. Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qfwac