Customer Support and KYC Ops Manager (Buenos Aires)

Working At Bitso We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

As our Customer Support and KYC Ops Manager, you will ensure a world-class customer experience by leading, inspiring, and developing our customer support operational teams. You will also be in charge of handling day-to-day operational requirements, delighting our customers, as well as serving as the user’s voice and the organization’s referent in the markets you lead. Reports To Senior Director of Customer Support and KYC Operations

Who You Are Failure to meet any of the following required qualifications could result in an automatic rejection.
- +3 years of experience as a people manager in Customer Service, Customer Success and related areas.
- Passion for serving and serving the customer, for learning and for people.
- Resolutive capacity, that is \"hands‑on\", lead the solution of problems always seeking to improve processes and training of people.
- KYC general knowledge
- Excellent interpersonal, proactive and leadership skills.
- Fluency in English and Spanish.

What You Will Do
- Manage a high-performance Customer Service and KYC teams and its Coordinators / Supervisors, developing the team and its results continuously.
- Define action plans and continuous improvement to have the best levels of customer satisfaction. Service increasingly effective, resolute and proactive.
- Ensuring that the Customer facing teams work collaboratively with all other business functions, consistently delivering a great end‑to‑end customer experience across all stages, channels and touchpoints on their journey.
- Create a customer management model in all its lifecycle stages, with activation strate Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qfvpf