Executive, Call Center (3-month Contract) (Buenos Aires)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

What are we looking for?

We're searching for two Executive, Call Centers to be the primary point of contact for our customers regarding specific call projects. You'll be instrumental in ensuring a positive customer experience by providing timely assistance and effective solutions.

What are we expecting from this role?- Manage a high volume of outbound and inbound calls, acting as the first point of contact for customers.- Strive for first-call resolution, maintaining the highest quality of service.- Utilize exceptional listening skills to understand customer needs and complaints, offering optimal solutions.- Respond efficiently and professionally to create a positive customer experience.- Remain calm and professional while handling challenging interactions, effectively de-escalating situations.- Transfer or escalate calls to the appropriate department when necessary.- Actively participate in training to continuously improve your skills.- Record and track data to generate comprehensive reports for your manager.- Adhere strictly to all company policies and procedures.

Who are we looking for?- Bachelor's degree in Business Administration or a related field.- Exceptional telephone etiquette and robust customer service acumen.- Superior active listening, verbal, and written communication proficiency.-
- Proven capability to resolve conflicts and de-escalate challenging situations effectively.- Strong organizational and time management abilities.- Multilingual fluency is a distinct advantage. Postúlate en Kit Empleo: kitempleo.com.ar/empleo/qbmyf