Ecommerce Sales Operations Manager - Latam (Buenos Aires)

**Company Description** Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more.

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things.

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day.

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible.
- Let’s Make!_

Support **Mercado Libre** and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives. Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products. Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides. Provide reporting on inventory issues and develop detailed resolutions. Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently. Responsible for managing **eCommerce operations and sales support**across key **Latin American markets, including Argentina, Chile, Peru, Colombia, and Ecuador.**

**Major Activities**
- Partner with the Order Management and EDI teams to ensure purchase orders are processed accurately and on time.
- Analysis: Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses to manage discontinued products, minimize markdowns, and maintain service level goals.
- Cross-Functional Communication: Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues and provide actionable solutions.
- Order Management: Work closely with the Cricut order processing team to ensure customer purchase orders are executed according to supply chain requirements. Manage and minimize customer chargebacks related to supply chain issues.
- Inventory Management: Collaborate with the Sales Director, Sales Support, and Inventory Management teams to review and analyze inventory levels of planogram (POG) merchandise.
- Buying Team Integration: Actively engage with all buying team members to foster a positive, proactive, and collaborative working environment.
- Manage disputes and chargebacks on Amazon Vendor Central in partnership with Cricut Finance.

Merchandising
- Works closely with sales, sales support and inventory management teams to ensure inventory levels both support financial objectives and meet in stock goals.
- Maintain proper set up and continued SKU maintenance / review of Item and vendor parameters in the Automatic Replenishment system.
- Ensure timely and accurate orders and transfers for POG merchandise categories to both stores and DC’s.
- Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories / items.
- Support efforts to revive or exit troubled or down trending categories

Analysis
- Partner with Demand Planners, Sales, and planning teams to review inventory for upcoming sets as well as exiting product and new product.
- Monitor and evaluate weekly sales in and sales out trends
- Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1p and authorized 3p marketplace sellers.
- Provide data to planning team to monitor future inventory receipts vs. financial plan.
- Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities.

Documentation
- Maintain appropriate documentation of changes made to replenishment parameters to allow thorough review of impact and success of those changes.
- Provide weekly update on status of key inventory issues.
- Provide updates on key inventory metrics vs. goals.

Communication
- Build and maintain a positive working relationship with sales and ops and all cross functional teams.
- Proactively communicate any SBA inventory issues with Sales/Sales Support to allow for best resolution.
- Communicate with retail partners on any issues impacting support of POG product for features or promotions.
- Manage vendor performance through appropriate communication involv Postúlate en Kit Empleo: kitempleo.com.ar/empleo/q4e65