Customer Experience Analyst (Avellaneda)

CUSTOMER EXPERIENCE ANALYST Do you dream of an exciting Sales role where your work will have a real impact on people’s futures?

EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst in Argentina, taking the program to the next level

You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As Customer Experience based in Buenos Aires, you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high‑quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with our customers via phone, email, online platforms, and in person, always with a personalized, human approach.

Your main responsibilities are:
- Payment Processing: Collect payments from customers and ensure accuracy and timeliness.
- Payment Processing: Assist customers with various payment methods and address any payment‑related concerns or issues.
- Next Steps and Pre‑Departure Information: Communicate with customers to provide detailed information about the next steps after purchasing a language course.
- Next Steps and Pre‑Departure Information: Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements.
- Next Steps and Pre‑Departure Information: Ensure customers have a clear understanding of the pre‑departure process, including necessary preparations and timelines.
- Visa Processes: Collaborate with customers to gather required visa documents and information.
- Visa Processes: Assist customers in completing visa applications accurately and efficiently.
- Confirmation of Travel: Coordinate with customers to confirm travel arrangements, Postúlate en Kit Empleo: kitempleo.com.ar/empleo/pfeu5